Sibel  CRM Course Content :

1. Foundations

• Introducing Siebel Applications
• Implementing Siebel Applications
• Using the Siebel Client
• Working with Data in the User Interface

2. Architecture and Installation

• Exploring the Siebel Architecture
• How Clients Access Seibel Data
• Installing Siebel software
• Introducing Server Administration
• Server configuration and Management

3. Security

• Securing Siebel Implementations
• Controlling Access to views
• Controlling Access to Customer Data
• Creating the Company Structure
• Controlling Access to Master Data
• Authenticating Users

4. Exploring Siebel Applications

• Understanding object Definitions behind a Siebel Applications
• Understanding Siebel Tools to Examine Object Definitions
• Understanding the Siebel Data Model
• Understanding Business Components
• Understanding Party Business Components
• Understanding Business Objects

5. Configuration

• The Configuration Process
• Managing Object Definitions
• Editing and Compiling Object Definitions
• Understanding the Physical User Interface
• Configuring Applets
• Configuring Applications, Screens and Views
• Configuring Drilldowns
• Configuring Business Components and Fields
• Creating business Components and Fields
• Configuring Pick Lists
• Configuring Multi-Value groups
• Extending the Seibel Database
• Exploring Integration Strategies

6. Enterprise Integration Manager

• Exploring Integration Strategies
• Introducing Enterpriser Integration Manager
• Data Mapping
• Invoking Enterprise Integration Manager
• Enterprise Integration Manager Consideration

7. Workflow manager

• Understanding Siebel Event models
• Using Siebel State Model
• Introducing Siebel Workflow
• Deploying Workflow Processes
• Invoking Workflow Processes
• Understanding Interactive and Long-Running Flows
• Assignments manager
• Introducing Assignment Manager
• Creating Sales Assignment Rules
• Assignment Manager Configuration
• Deploying Assignment Manager

8. Deployment

• Performance Considerations
• Migrating from Development to Test
• Using Siebel Remote to Support Mobile clients
• Administering Siebel Remote

9. Actuate Reports

• Introduction about reports Architecture of report server Simple reports
• Master-child reports
• Parameterized reports

10. E-Script

• Browser script
• Server script
• Applet level
• BC level
• Application and Business services level

11. ERoadmap methodology

• Definition stage
• Discovery stage
• Design stage
• Configure stage
• Implement
• Deploy stage