Siebel CRM Admin Online Training
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Siebel CRM Course Content :
1. Introduction to Siebel CRM
- Navigating Siebel CRM Applications
- Working with Data in Siebel CRM Applications
- Exploring the Siebel Architecture
- Understanding Object Definitions
2. Access Control of Records and Views
- Security and Access Control ? Responsibilities and Views
- Users, Positions, and Organizations
- Controlling Access to Customer Data
- Catalogs and Master Data
3. Administering Literature
4. Customizing the User Experience
- Modifying Tab Layouts
- Administering View Links
- Customizing Home Pages
- Resetting a Users Preferences
5. Administering Lists of Values
- Administering Lists of Values
- Administering Phone Formats
- Administering Hierarchical Lists of Values
6. Administering Initial Data
- Countries, Currencies, Languages, and Locales
- Periods
- Time Zones
- Households
- Expense Types and Payment Terms
- ZIP Codes
- Industries
- Contact Us Information
7. Quick Fill Templates and Predefined Queries
- Administering Quick Fill Templates
- Administering Predefined Queries
- Understanding the Default Predefined Query
8. Administering Message Broadcasts
- Administering Alerts
9. Administering Activity Plans and Templates
- Defining Activities, Activity Plans, and Activity Templates
- Administering Activity Templates
- Administering Sales Methods
- Administering Assessment Templates
- Administering Siebel iHelp
- Comparing Siebel iHelp, Task UI, and SmartScripts
- Creating iHelp Items
10. Administering Business Automation
- Defining Business Services, Business Service Methods, and Arguments
- Activating Workflows
- Administering Inbound Web Services
- Administering Approvals
- Administering the Universal Inbox
- Administering Siebel Reports
11. Submitting Jobs
- Submitting Jobs
- Creating Job Templates
- Creating State Models
- Administering Audit TrailSetting System Preferences
- Default MVG Exists Query
- Auto Mgr Calendar Access
- Forecast: Auto-Forecast
- Default Time Zone
- Universal Time Coordinated
- Strict Date Format
- Quick Print Application and Quick Print Output Format
- Administering Assignment Manager
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Middleware, SIEBEL Technologies
Siebel CRM Admin Online Training
Duration: 30 Hours
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