Prerequisites for Servicenow Training:

• ServiceNow Training System Administrations course
• Certified System Administrator preferred
• Ability to write, test and debug JavaScript
• Successful completion of Code Academy’s JavaScript course is recommended
• Review the Javascript Primer
• Familiarity with database tables and columns

SERVICE NOW ADMIN DEVELOPER ONLINE COURSE CONTENT:

1.APPLICATIONS AND MODULES CREATION

• Restricting visibility of application based on roles
• Creating depenedency fields
• Dictionary overrides
• Views and View rules
• Reference qualifiers
• data lookup definitions
• assignment rules

2.INTRODUCTION TO SCRIPTING

• UI policies
• Data policies
• Client scripts
• Client scripts best practices
• Business rules

3. UI ACTIONS

• UI Actions
• Script actions
• script includes
• GlideAjax
• Table based notifications

4.EVENT BASED NOTIFICATIONS AND MAIL SCRIPTS

• Service catalog
• Creating workflows
• workflow activities
• workflow based notifications
• catalog client scripts
• catalog UI policies

5.CREATING CATEGORIES AND SUB CATEGORIES

• Order guides
• record producers
• Schedule jobs
• scheduling reports
• introduction to integrations
• Example of REST and SOAP

6.INTRODUCTION TO SERVICENOW TRAINING

• Introduction to service now instances & Process
• SNC Navigations
• SNC Applications and Modules
• Forms, Lists and Tables”
• BASIC FORMS AND LIST MODIFICATIONS AND ADMINISTRATION
• Personalizing Forms
• Various types of reports and usage
• Using Script Includes in reports
• Scheduling reports-Servicenow training

7.CREATING NEW SECTIONS IN FORMS-SERVICENOW TRAINING

• Personalizing Lists and List controls
• Introduction to Different types of Fields
• Dependent choice field creation”
• TABLES & COLUMNSAND ADMINISTRATION Introduction
• schema map
• creating tables adding fields etc.

8.CONFIGURING USERS AND GROUPS AND ADMINISTRATION

• Groups
• Roles-Servicenow training
• Roles tagging to users and groups”
• Limiting access of Applications and modules to specific set of roles
• INTRODUCTION ON DIFFERENT MODULES Incident Management
• Problem Management

9.CHANGE MANAGEMENT AND IT’S WORKFLOWS

• Servicenow Training developer Level Management”
• CHANGE MANAGEMENT Different types of change requests and their significance
• Change Types and Respective workflows
• Risk Assessment Plugin activation-Servicenow training

Risk Questionnaires configuration and defining thresholds and conditions
10.SERVICENOW TRAINING CATALOG INTRODUCTION TO ITEMS AND CATEGORIES

• Record Producers
• Introduction to Variables and Variable Sets.
• Creating workflows
• Associating workflows to Items
• EMAIL NOTIFICATIONS AND EVENTS Email notification creation
• Templates utilization in email notification
• Events creation-Servicenow training

11.EMAIL NOTIFICATION THROUGH EVENTS

• Email notification in workflow via notification and events
• Send to event creator usage
• Email Inbound and Outbound server properties setting
• Debugging mail sending issues”
• IMPORT SETS AND TRANSFORM MAPS Data load through excel
• Transform Mapping(Auto and Manual mapping)

12.TRANSFORM SCRIPTS TO RESTRICT INSERTS AND UPDATE-SERVICENOW TRAINING

• Data source creation (FTP,JDBC,LDAP,files like excel,csv)
• Utilizing data source in Data loads
• Scheduled Imports
• SCRIPTING Client Side scripting

13.UI ACTION (INTRO, HOW TO WRITE AND USE)

• Business Rules and Global Business Rules
• Script Include
• UPDATE SET
• REPORTS, GAUGES AND HOMEPAGE
• Creating Quick reports from lists
• Creating Reports, Gauges and Homepages
• Report Administration
• BEST PRACTICES IN SERVICE NOW
• MID SERVER INSTALLATION
• Client Scripts
• UI Policy
• Server Side scripting-Servicenow training