Servicenow Online Training

Servicenow Online Training

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    Prerequisites for Servicenow Training:

    • ServiceNow Training System Administrations course
    • Certified System Administrator preferred
    • Ability to write, test and debug JavaScript
    • Successful completion of Code Academy’s JavaScript course is recommended
    • Review the Javascript Primer
    • Familiarity with database tables and columns

    SERVICE NOW ADMIN DEVELOPER ONLINE COURSE CONTENT:

    1.APPLICATIONS AND MODULES CREATION

    • Restricting visibility of application based on roles
    • Creating depenedency fields
    • Dictionary overrides
    • Views and View rules
    • Reference qualifiers
    • data lookup definitions
    • assignment rules

    2.INTRODUCTION TO SCRIPTING

    • UI policies
    • Data policies
    • Client scripts
    • Client scripts best practices
    • Business rules

    3. UI ACTIONS

    • UI Actions
    • Script actions
    • script includes
    • GlideAjax
    • Table based notifications

    4.EVENT BASED NOTIFICATIONS AND MAIL SCRIPTS

    • Service catalog
    • Creating workflows
    • workflow activities
    • workflow based notifications
    • catalog client scripts
    • catalog UI policies

    5.CREATING CATEGORIES AND SUB CATEGORIES

    • Order guides
    • record producers
    • Schedule jobs
    • scheduling reports
    • introduction to integrations
    • Example of REST and SOAP

    6.INTRODUCTION TO SERVICENOW TRAINING

    • Introduction to service now instances & Process
    • SNC Navigations
    • SNC Applications and Modules
    • Forms, Lists and Tables”
    • BASIC FORMS AND LIST MODIFICATIONS AND ADMINISTRATION
    • Personalizing Forms
    • Various types of reports and usage
    • Using Script Includes in reports
    • Scheduling reports-Servicenow training

    7.CREATING NEW SECTIONS IN FORMS-SERVICENOW TRAINING

    • Personalizing Lists and List controls
    • Introduction to Different types of Fields
    • Dependent choice field creation”
    • TABLES & COLUMNSAND ADMINISTRATION Introduction
    • schema map
    • creating tables adding fields etc.

    8.CONFIGURING USERS AND GROUPS AND ADMINISTRATION

    • Groups
    • Roles-Servicenow training
    • Roles tagging to users and groups”
    • Limiting access of Applications and modules to specific set of roles
    • INTRODUCTION ON DIFFERENT MODULES Incident Management
    • Problem Management

    9.CHANGE MANAGEMENT AND IT’S WORKFLOWS

    • Servicenow Training developer Level Management”
    • CHANGE MANAGEMENT Different types of change requests and their significance
    • Change Types and Respective workflows
    • Risk Assessment Plugin activation-Servicenow training

    Risk Questionnaires configuration and defining thresholds and conditions
    10.SERVICENOW TRAINING CATALOG INTRODUCTION TO ITEMS AND CATEGORIES

    • Record Producers
    • Introduction to Variables and Variable Sets.
    • Creating workflows
    • Associating workflows to Items
    • EMAIL NOTIFICATIONS AND EVENTS Email notification creation
    • Templates utilization in email notification
    • Events creation-Servicenow training

    11.EMAIL NOTIFICATION THROUGH EVENTS

    • Email notification in workflow via notification and events
    • Send to event creator usage
    • Email Inbound and Outbound server properties setting
    • Debugging mail sending issues”
    • IMPORT SETS AND TRANSFORM MAPS Data load through excel
    • Transform Mapping(Auto and Manual mapping)

    12.TRANSFORM SCRIPTS TO RESTRICT INSERTS AND UPDATE-SERVICENOW TRAINING

    • Data source creation (FTP,JDBC,LDAP,files like excel,csv)
    • Utilizing data source in Data loads
    • Scheduled Imports
    • SCRIPTING Client Side scripting

    13.UI ACTION (INTRO, HOW TO WRITE AND USE)

    • Business Rules and Global Business Rules
    • Script Include
    • UPDATE SET
    • REPORTS, GAUGES AND HOMEPAGE
    • Creating Quick reports from lists
    • Creating Reports, Gauges and Homepages
    • Report Administration
    • BEST PRACTICES IN SERVICE NOW
    • MID SERVER INSTALLATION
    • Client Scripts
    • UI Policy
    • Server Side scripting-Servicenow training

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    Course Features

    Live Instructor-led Classes

    This isn't canned learning. Its dynamic, its interactive, its effective

    Expert Educators

    Only the best or they're out. We are constantly evaluating our trainers

    24&7 Support

    We never sleep. Need something answered at 3 am? No Problem

    Flexible Schedule

    You don't learn as per our calendar. We work according to yours.

    Customized Training's

    The most part self-managed and adaptable to suit a person's particular adapting technology needs

    Priority Based Training's

    Real-time Scenario based Assignments and Case Studies

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    This web site or keentechnologies.com team is not associated with SAP AG or any other product. We are providing this service absolutely for Education and Training purpose only. We charge for the support services only, not for the actual SAP System access. All SAP Systems operate under INITIAL evaluation license. All trademarks mentioned on this web site belongs to their owners. We do not share or distribute ANY personal information we collect on this web site. For any additional information

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