Servicenow Online Training
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Prerequisites for Servicenow Training:
- ServiceNow Training System Administrations course
- Certified System Administrator preferred
- Ability to write, test and debug JavaScript
- Successful completion of Code Academy’s JavaScript course is recommended
- Review the Javascript Primer
- Familiarity with database tables and columns
SERVICE NOW ADMIN DEVELOPER ONLINE COURSE CONTENT:
1.APPLICATIONS AND MODULES CREATION
- Restricting visibility of application based on roles
- Creating depenedency fields
- Dictionary overrides
- Views and View rules
- Reference qualifiers
- data lookup definitions
- assignment rules
2.INTRODUCTION TO SCRIPTING
- UI policies
- Data policies
- Client scripts
- Client scripts best practices
- Business rules
3. UI ACTIONS
- UI Actions
- Script actions
- script includes
- GlideAjax
- Table based notifications
4.EVENT BASED NOTIFICATIONS AND MAIL SCRIPTS
- Service catalog
- Creating workflows
- workflow activities
- workflow based notifications
- catalog client scripts
- catalog UI policies
5.CREATING CATEGORIES AND SUB CATEGORIES
- Order guides
- record producers
- Schedule jobs
- scheduling reports
- introduction to integrations
- Example of REST and SOAP
6.INTRODUCTION TO SERVICENOW TRAINING
- Introduction to service now instances & Process
- SNC Navigations
- SNC Applications and Modules
- Forms, Lists and Tables”
- BASIC FORMS AND LIST MODIFICATIONS AND ADMINISTRATION
- Personalizing Forms
- Various types of reports and usage
- Using Script Includes in reports
- Scheduling reports-Servicenow training
7.CREATING NEW SECTIONS IN FORMS-SERVICENOW TRAINING
- Personalizing Lists and List controls
- Introduction to Different types of Fields
- Dependent choice field creation”
- TABLES & COLUMNSAND ADMINISTRATION Introduction
- schema map
- creating tables adding fields etc.
8.CONFIGURING USERS AND GROUPS AND ADMINISTRATION
- Groups
- Roles-Servicenow training
- Roles tagging to users and groups”
- Limiting access of Applications and modules to specific set of roles
- INTRODUCTION ON DIFFERENT MODULES Incident Management
- Problem Management
9.CHANGE MANAGEMENT AND IT’S WORKFLOWS
- Servicenow Training developer Level Management”
- CHANGE MANAGEMENT Different types of change requests and their significance
- Change Types and Respective workflows
- Risk Assessment Plugin activation-Servicenow training
Risk Questionnaires configuration and defining thresholds and conditions
10.SERVICENOW TRAINING CATALOG INTRODUCTION TO ITEMS AND CATEGORIES
- Record Producers
- Introduction to Variables and Variable Sets.
- Creating workflows
- Associating workflows to Items
- EMAIL NOTIFICATIONS AND EVENTS Email notification creation
- Templates utilization in email notification
- Events creation-Servicenow training
11.EMAIL NOTIFICATION THROUGH EVENTS
- Email notification in workflow via notification and events
- Send to event creator usage
- Email Inbound and Outbound server properties setting
- Debugging mail sending issues”
- IMPORT SETS AND TRANSFORM MAPS Data load through excel
- Transform Mapping(Auto and Manual mapping)
12.TRANSFORM SCRIPTS TO RESTRICT INSERTS AND UPDATE-SERVICENOW TRAINING
- Data source creation (FTP,JDBC,LDAP,files like excel,csv)
- Utilizing data source in Data loads
- Scheduled Imports
- SCRIPTING Client Side scripting
13.UI ACTION (INTRO, HOW TO WRITE AND USE)
- Business Rules and Global Business Rules
- Script Include
- UPDATE SET
- REPORTS, GAUGES AND HOMEPAGE
- Creating Quick reports from lists
- Creating Reports, Gauges and Homepages
- Report Administration
- BEST PRACTICES IN SERVICE NOW
- MID SERVER INSTALLATION
- Client Scripts
- UI Policy
- Server Side scripting-Servicenow training
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