ServiceNow Development Online Training
Servicenow Development Training
- Ability to Explain ServiceNow.com vital features and paybacks.
- Comprehending essential Service-Now.com applications and modules.
- Listing the high-level setup steps for the obligatory dependences.
- Comprehending the high-level procedure included in realizing Service-Now.com ITSM platform (post-mandatory-dependency-implementation)
- Narrating ability of how the out-of-box self-service application pages show.
- Narrating options for organizing self-service application initial landing pages.
- Clarifying how to confirm the early application.
- Narrating which major ITIL/ITSM features are reinforced by ServiceNow.com, counting multi-currency price list support.
- Generating an elementary appeal, transfer to modification and difficult, and make a knowledge-base entry.
- Clarifying the basis of ticket types used in Service-Now.com.
- Generating and sustain SLAs.
- Making and maintain Service Catalog.
- Ability to describe the main features and functionality of ServiceNow.com Applications
- Functional, Administrators and Implementers
- Any Programmers
- DataBase developers/administrators
- Testing professionals
- Enterprise Resource Planning professionals
- Customer relationship Management professionals
- Business Intelligence professionals
- Business Process Management professionals
- Middleware TL consultants professionals
- Any degree Fresher’s
- HP Service managers professionals
- BMC Remedy Professionals
- Computer Associates Service Desk Managers Professionals
- IBM Smart Cloud Desk Engineers Professionals
- ITSM/ITIL Professionals
- Ticketing TL Professionals
- Business Analyst/System analyst
Introduction to Service Now
- What is Service Now
- Why and who can use Service Now
- Concept of cloud computing in Service Now
- Introduction to ITIL foundation
- Navigation and users
- Helpful portals, releases
- Creating Gauges
- Define CSS properties, UI Properties
- Change visibility of Homepage and banner
Tables, Form, Dictionary
- Creating Application, module
- Creating table
- Personalizing form and table layout
- Creating Section,
- Dictionary entries
- Dictionary overrides
- Reference qualifiers
- Related lists
Update set’s Creation
- Creating an update set
- Merge update set
- Retrieve Update set in another instance
- Workflow editor and workflow scripts
- Workflow activities and workflow context
- Workflow stages, transitions
Service catalog management
- Use of service catalog, back end execution
- Creating catalog item, record producer, order guide
- Create RITM and catalog task
- Attaching workflow to catalog items
Importing data in Service Now
- Data sources,
- XML import
- Transform maps,
- Scheduled data import
- Import sets
- Transform scripts
- Data load automation
- Creating groups
- Users and Departments
- Concept of delegation
- Customizing user profile
- Roles & group membership
- Fetch detail of logged in user
- Defining a Template
- Define notification
- Email logs
- Introduction to SMTP and POP mail servers
- Trigger email on event
Create SLA &Schedule
- SLA Definitions
- SLA Properties
- Attach SLA to tasks
- Create schedule and child schedule
- Introduction to scheduled jobs
- Scheduled Job log
- Scheduled reports
Access Control List
- Create Read, Write and Create ACL on table and field level
- Debug ACLS
- Write ACL Scripts
- Concept of privileged system admin
Content Management (CMS)
- Creating site, page
- Dynamic content block
- Define Header, theme, style sheet
- Creating UI page, UI macros
Introduction to Web service
- Introduction to web services
- SOAP Messages
- Personalize users
- Debugging Business Rule
- Debugging ACL
- Background scripts
keen Technologies basically offers the online instructor-led training. Apart from that we also provide corporate training for enterprises.
Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. keen Technologies also verifies their technical background and expertise.
We record each LIVE class session you undergo through and we will share the recordings of each session/class.
If you have any queries you can contact our 24/7 dedicated support to raise a ticket. We provide you email support and solution to your queries. If the query is not resolved by email we can arrange for a one-on-one session with our trainers.
You will work on real world projects wherein you can apply your knowledge and skills that you acquired through our training. We have multiple projects that thoroughly test your skills and knowledge of various aspect and components making you perfectly industry-ready.
Our Trainers will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.
If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.
The Training itself is Real-time Project Oriented.
Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.
There are some Group discounts available if the participants are more than 2.
As we are one of the leading providers of Online training, We have customers from USA, UK, Canada, Australia, India and other parts of the world.
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