ServiceNow Development Online Training

ServiceNow Development Online Training



    Servicenow Development Training

    •  Ability to Explain vital features and paybacks.
    •  Comprehending essential applications and modules.
    •  Listing the high-level setup steps for the obligatory dependences.
    •  Comprehending the high-level procedure included in realizing ITSM platform (post-mandatory-dependency-implementation)
    •  Narrating ability of how the out-of-box self-service application pages show.
    •  Narrating options for organizing self-service application initial landing pages.
    •  Clarifying how to confirm the early application.
    •  Narrating which major ITIL/ITSM features are reinforced by, counting multi-currency price list support.
    •  Generating an elementary appeal, transfer to modification and difficult, and make a knowledge-base entry.
    •  Clarifying the basis of ticket types used in
    •  Generating and sustain SLAs.
    •  Making and maintain Service Catalog.
    •  Ability to describe the main features and functionality of Applications

    Course Content


    •  Functional, Administrators and Implementers
    •  Any Programmers
    •  DataBase developers/administrators
    •  Testing professionals
    •  Enterprise Resource Planning professionals
    •  Customer relationship Management professionals
    •  Business Intelligence professionals
    •  Business Process Management professionals
    •  Middleware TL consultants professionals
    •  Any degree Fresher’s
    •  HP Service managers professionals
    •  BMC Remedy Professionals
    •  Computer Associates Service Desk Managers Professionals
    •  IBM Smart Cloud Desk Engineers Professionals
    •  ITSM/ITIL Professionals
    •  Ticketing TL Professionals
    •  Business Analyst/System analyst

    Introduction to Service Now

    •  What is Service Now
    •  Why and who can use Service Now
    •  Concept of cloud computing in Service Now
    •  Introduction to ITIL foundation
    •  Navigation and users
    •  Helpful portals, releases

    Customize Homepage 

    •  Creating Gauges
    •  Define CSS properties, UI Properties
    •  Change visibility of Homepage and banner

    Tables, Form, Dictionary 

    •  Creating Application, module
    •  Creating table
    •  Personalizing form and table layout
    •  Creating Section,
    •  View
    •  Dictionary entries
    •  Dictionary overrides
    •  Reference qualifiers
    •  Related lists

    Update set’s Creation 

    •  Creating an update set
    •  Merge update set
    •  Retrieve Update set in another instance

    Creating workflow

    •  Workflow editor and workflow scripts
    •  Workflow activities and workflow context
    •  Workflow stages, transitions

    Service catalog management 

    •  Use of service catalog, back end execution
    •  Creating catalog item, record producer, order guide
    •  Create RITM and catalog task
    •  Attaching workflow to catalog items

    Importing data in Service Now

    •  Data sources,
    •  XML import
    •  Transform maps,
    •  Scheduled data import
    •  Import sets
    •  Transform scripts
    •  Data load automation

    User Administration

    •  Creating groups
    •  Users and Departments
    •  Concept of delegation
    •  Customizing user profile
    •  Roles & group membership
    •  Fetch detail of logged in user

    Email Notification

    •  Defining a Template
    •  Define notification
    •  Email logs
    •  Introduction to SMTP and POP mail servers
    •  Trigger email on event

    Create SLA &Schedule 

    •  SLA Definitions
    •  SLA Properties
    •  Attach SLA to tasks
    •  Create schedule and child schedule

    Scheduled Jobs 

    •  Introduction to scheduled jobs
    •  Scheduled Job log
    •  Scheduled reports

    Access Control List 

    •  Create Read, Write and Create ACL on table and field level
    •  Debug ACLS
    •  Write ACL Scripts
    •  Concept of privileged system admin

    Content Management (CMS) 

    •  Creating site, page
    •  Dynamic content block
    •  Define Header, theme, style sheet
    •  Creating UI page, UI macros

    Introduction to Web service 

    •  Introduction to web services
    •  SOAP Messages


    •  Personalize users
    •  Debugging Business Rule
    •  Debugging ACL
    •  Background scripts


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    Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. keen Technologies also verifies their technical background and expertise.

    We record each LIVE class session you undergo through and we will share the recordings of each session/class.

    If you have any queries you can contact our 24/7 dedicated support to raise a ticket. We provide you email support and solution to your queries. If the query is not resolved by email we can arrange for a one-on-one session with our trainers.

    You will work on real world projects wherein you can apply your knowledge and skills that you acquired through our training. We have multiple projects that thoroughly test your skills and knowledge of various aspect and components making you perfectly industry-ready.

    Our Trainers will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

    If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

    The Training itself is Real-time Project Oriented.

    Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

    There are some Group discounts available if the participants are more than 2.

    As we are one of the leading providers of Online training, We have customers from USA, UK, Canada, Australia, India and other parts of the world.

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    Course Features

    Live Instructor-led Classes

    This isn't canned learning. Its dynamic, its interactive, its effective

    Expert Educators

    Only the best or they're out. We are constantly evaluating our trainers

    24&7 Support

    We never sleep. Need something answered at 3 am? No Problem

    Flexible Schedule

    You don't learn as per our calendar. We work according to yours.

    Customized Training's

    The most part self-managed and adaptable to suit a person's particular adapting technology needs

    Priority Based Training's

    Real-time Scenario based Assignments and Case Studies


    This web site or team is not associated with SAP AG or any other product. We are providing this service absolutely for Education and Training purpose only. We charge for the support services only, not for the actual SAP System access. Keen Technologies does not provide official SAP training courses or certifications and does not provide any access to SAP software. SAP and its product names, including HANA, S/4HANA, HYBRIS, and LEONARDO are trademarks or registered trademarks of SAP in Germany and other countries.

    Keen Technologies does not provide official SAP training courses or certifications and does not provide any access to SAP software. SAP and its product names, including HANA, S/4HANA, HYBRIS, and LEONARDO are trademarks or registered trademarks of SAP in Germany and other countries.

    IBM® is a registered trademark of IBM in the United States.

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