Overview

Servicenow Development Training

•  Ability to Explain ServiceNow.com vital features and paybacks.
•  Comprehending essential Service-Now.com applications and modules.
•  Listing the high-level setup steps for the obligatory dependences.
•  Comprehending the high-level procedure included in realizing Service-Now.com ITSM platform (post-mandatory-dependency-implementation)
•  Narrating ability of how the out-of-box self-service application pages show.
•  Narrating options for organizing self-service application initial landing pages.
•  Clarifying how to confirm the early application.
•  Narrating which major ITIL/ITSM features are reinforced by ServiceNow.com, counting multi-currency price list support.
•  Generating an elementary appeal, transfer to modification and difficult, and make a knowledge-base entry.
•  Clarifying the basis of ticket types used in Service-Now.com.
•  Generating and sustain SLAs.
•  Making and maintain Service Catalog.
•  Ability to describe the main features and functionality of ServiceNow.com Applications

Course Content

Audience:

•  Functional, Administrators and Implementers
•  Any Programmers
•  DataBase developers/administrators
•  Testing professionals
•  Enterprise Resource Planning professionals
•  Customer relationship Management professionals
•  Business Intelligence professionals
•  Business Process Management professionals
•  Middleware TL consultants professionals
•  Any degree Fresher’s
•  HP Service managers professionals
•  BMC Remedy Professionals
•  Computer Associates Service Desk Managers Professionals
•  IBM Smart Cloud Desk Engineers Professionals
•  ITSM/ITIL Professionals
•  Ticketing TL Professionals
•  Business Analyst/System analyst

Introduction to Service Now

•  What is Service Now
•  Why and who can use Service Now
•  Concept of cloud computing in Service Now
•  Introduction to ITIL foundation
•  Navigation and users
•  Helpful portals, releases

Customize Homepage 

•  Creating Gauges
•  Define CSS properties, UI Properties
•  Change visibility of Homepage and banner

Tables, Form, Dictionary 

•  Creating Application, module
•  Creating table
•  Personalizing form and table layout
•  Creating Section,
•  View
•  Dictionary entries
•  Dictionary overrides
•  Reference qualifiers
•  Related lists

Update set’s Creation 

•  Creating an update set
•  Merge update set
•  Retrieve Update set in another instance

Creating workflow

•  Workflow editor and workflow scripts
•  Workflow activities and workflow context
•  Workflow stages, transitions

Service catalog management 

•  Use of service catalog, back end execution
•  Creating catalog item, record producer, order guide
•  Create RITM and catalog task
•  Attaching workflow to catalog items

Importing data in Service Now

•  Data sources,
•  XML import
•  Transform maps,
•  Scheduled data import
•  Import sets
•  Transform scripts
•  Data load automation

User Administration

•  Creating groups
•  Users and Departments
•  Concept of delegation
•  Customizing user profile
•  Roles & group membership
•  Fetch detail of logged in user

Email Notification

•  Defining a Template
•  Define notification
•  Email logs
•  Introduction to SMTP and POP mail servers
•  Trigger email on event

Create SLA &Schedule 

•  SLA Definitions
•  SLA Properties
•  Attach SLA to tasks
•  Create schedule and child schedule

Scheduled Jobs 

•  Introduction to scheduled jobs
•  Scheduled Job log
•  Scheduled reports

Access Control List 

•  Create Read, Write and Create ACL on table and field level
•  Debug ACLS
•  Write ACL Scripts
•  Concept of privileged system admin

Content Management (CMS) 

•  Creating site, page
•  Dynamic content block
•  Define Header, theme, style sheet
•  Creating UI page, UI macros

Introduction to Web service 

•  Introduction to web services
•  SOAP Messages

Debugging

•  Personalize users
•  Debugging Business Rule
•  Debugging ACL
•  Background scripts