ServiceNow Development Online Training
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Overview
Servicenow Development Training
- Ability to Explain ServiceNow.com vital features and paybacks.
- Comprehending essential Service-Now.com applications and modules.
- Listing the high-level setup steps for the obligatory dependences.
- Comprehending the high-level procedure included in realizing Service-Now.com ITSM platform (post-mandatory-dependency-implementation)
- Narrating ability of how the out-of-box self-service application pages show.
- Narrating options for organizing self-service application initial landing pages.
- Clarifying how to confirm the early application.
- Narrating which major ITIL/ITSM features are reinforced by ServiceNow.com, counting multi-currency price list support.
- Generating an elementary appeal, transfer to modification and difficult, and make a knowledge-base entry.
- Clarifying the basis of ticket types used in Service-Now.com.
- Generating and sustain SLAs.
- Making and maintain Service Catalog.
- Ability to describe the main features and functionality of ServiceNow.com Applications
Course Content
Audience:
- Functional, Administrators and Implementers
- Any Programmers
- DataBase developers/administrators
- Testing professionals
- Enterprise Resource Planning professionals
- Customer relationship Management professionals
- Business Intelligence professionals
- Business Process Management professionals
- Middleware TL consultants professionals
- Any degree Fresher’s
- HP Service managers professionals
- BMC Remedy Professionals
- Computer Associates Service Desk Managers Professionals
- IBM Smart Cloud Desk Engineers Professionals
- ITSM/ITIL Professionals
- Ticketing TL Professionals
- Business Analyst/System analyst
Introduction to Service Now
- What is Service Now
- Why and who can use Service Now
- Concept of cloud computing in Service Now
- Introduction to ITIL foundation
- Navigation and users
- Helpful portals, releases
Customize Homepage
- Creating Gauges
- Define CSS properties, UI Properties
- Change visibility of Homepage and banner
Tables, Form, Dictionary
- Creating Application, module
- Creating table
- Personalizing form and table layout
- Creating Section,
- View
- Dictionary entries
- Dictionary overrides
- Reference qualifiers
- Related lists
Update set’s Creation
- Creating an update set
- Merge update set
- Retrieve Update set in another instance
Creating workflow
- Workflow editor and workflow scripts
- Workflow activities and workflow context
- Workflow stages, transitions
Service catalog management
- Use of service catalog, back end execution
- Creating catalog item, record producer, order guide
- Create RITM and catalog task
- Attaching workflow to catalog items
Importing data in Service Now
- Data sources,
- XML import
- Transform maps,
- Scheduled data import
- Import sets
- Transform scripts
- Data load automation
User Administration
- Creating groups
- Users and Departments
- Concept of delegation
- Customizing user profile
- Roles & group membership
- Fetch detail of logged in user
Email Notification
- Defining a Template
- Define notification
- Email logs
- Introduction to SMTP and POP mail servers
- Trigger email on event
Create SLA &Schedule
- SLA Definitions
- SLA Properties
- Attach SLA to tasks
- Create schedule and child schedule
Scheduled Jobs
- Introduction to scheduled jobs
- Scheduled Job log
- Scheduled reports
Access Control List
- Create Read, Write and Create ACL on table and field level
- Debug ACLS
- Write ACL Scripts
- Concept of privileged system admin
Content Management (CMS)
- Creating site, page
- Dynamic content block
- Define Header, theme, style sheet
- Creating UI page, UI macros
Introduction to Web service
- Introduction to web services
- SOAP Messages
Debugging
- Personalize users
- Debugging Business Rule
- Debugging ACL
- Background scripts
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ServiceNow Training
ServiceNow Development Online Training
Duration: 30 Hours
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