ServiceNow Development Online Training

ServiceNow Development Online Training

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    Overview

    Servicenow Development Training

    •  Ability to Explain ServiceNow.com vital features and paybacks.
    •  Comprehending essential Service-Now.com applications and modules.
    •  Listing the high-level setup steps for the obligatory dependences.
    •  Comprehending the high-level procedure included in realizing Service-Now.com ITSM platform (post-mandatory-dependency-implementation)
    •  Narrating ability of how the out-of-box self-service application pages show.
    •  Narrating options for organizing self-service application initial landing pages.
    •  Clarifying how to confirm the early application.
    •  Narrating which major ITIL/ITSM features are reinforced by ServiceNow.com, counting multi-currency price list support.
    •  Generating an elementary appeal, transfer to modification and difficult, and make a knowledge-base entry.
    •  Clarifying the basis of ticket types used in Service-Now.com.
    •  Generating and sustain SLAs.
    •  Making and maintain Service Catalog.
    •  Ability to describe the main features and functionality of ServiceNow.com Applications

    Course Content

    Audience:

    •  Functional, Administrators and Implementers
    •  Any Programmers
    •  DataBase developers/administrators
    •  Testing professionals
    •  Enterprise Resource Planning professionals
    •  Customer relationship Management professionals
    •  Business Intelligence professionals
    •  Business Process Management professionals
    •  Middleware TL consultants professionals
    •  Any degree Fresher’s
    •  HP Service managers professionals
    •  BMC Remedy Professionals
    •  Computer Associates Service Desk Managers Professionals
    •  IBM Smart Cloud Desk Engineers Professionals
    •  ITSM/ITIL Professionals
    •  Ticketing TL Professionals
    •  Business Analyst/System analyst

    Introduction to Service Now

    •  What is Service Now
    •  Why and who can use Service Now
    •  Concept of cloud computing in Service Now
    •  Introduction to ITIL foundation
    •  Navigation and users
    •  Helpful portals, releases

    Customize Homepage 

    •  Creating Gauges
    •  Define CSS properties, UI Properties
    •  Change visibility of Homepage and banner

    Tables, Form, Dictionary 

    •  Creating Application, module
    •  Creating table
    •  Personalizing form and table layout
    •  Creating Section,
    •  View
    •  Dictionary entries
    •  Dictionary overrides
    •  Reference qualifiers
    •  Related lists

    Update set’s Creation 

    •  Creating an update set
    •  Merge update set
    •  Retrieve Update set in another instance

    Creating workflow

    •  Workflow editor and workflow scripts
    •  Workflow activities and workflow context
    •  Workflow stages, transitions

    Service catalog management 

    •  Use of service catalog, back end execution
    •  Creating catalog item, record producer, order guide
    •  Create RITM and catalog task
    •  Attaching workflow to catalog items

    Importing data in Service Now

    •  Data sources,
    •  XML import
    •  Transform maps,
    •  Scheduled data import
    •  Import sets
    •  Transform scripts
    •  Data load automation

    User Administration

    •  Creating groups
    •  Users and Departments
    •  Concept of delegation
    •  Customizing user profile
    •  Roles & group membership
    •  Fetch detail of logged in user

    Email Notification

    •  Defining a Template
    •  Define notification
    •  Email logs
    •  Introduction to SMTP and POP mail servers
    •  Trigger email on event

    Create SLA &Schedule 

    •  SLA Definitions
    •  SLA Properties
    •  Attach SLA to tasks
    •  Create schedule and child schedule

    Scheduled Jobs 

    •  Introduction to scheduled jobs
    •  Scheduled Job log
    •  Scheduled reports

    Access Control List 

    •  Create Read, Write and Create ACL on table and field level
    •  Debug ACLS
    •  Write ACL Scripts
    •  Concept of privileged system admin

    Content Management (CMS) 

    •  Creating site, page
    •  Dynamic content block
    •  Define Header, theme, style sheet
    •  Creating UI page, UI macros

    Introduction to Web service 

    •  Introduction to web services
    •  SOAP Messages

    Debugging

    •  Personalize users
    •  Debugging Business Rule
    •  Debugging ACL
    •  Background scripts

     

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    Course Features

    Live Instructor-led Classes

    This isn't canned learning. Its dynamic, its interactive, its effective

    Expert Educators

    Only the best or they're out. We are constantly evaluating our trainers

    24&7 Support

    We never sleep. Need something answered at 3 am? No Problem

    Flexible Schedule

    You don't learn as per our calendar. We work according to yours.

    Customized Training's

    The most part self-managed and adaptable to suit a person's particular adapting technology needs

    Priority Based Training's

    Real-time Scenario based Assignments and Case Studies

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    This web site or keentechnologies.com team is not associated with SAP AG or any other product. We are providing this service absolutely for Education and Training purpose only. We charge for the support services only, not for the actual SAP System access. All SAP Systems operate under INITIAL evaluation license. All trademarks mentioned on this web site belongs to their owners. We do not share or distribute ANY personal information we collect on this web site. For any additional information

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