ServiceNow Administration

ServiceNow Administration

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    Introduction

    Service now administrators have an ability to access complete system functions, Features and data irrespective of security constraints. It can configure the system in various ways to efficiently handle an organization’s business needs. They can install and Set up any applications which are included in Service now and can also create custom applications. It has the ability to configure system to communicate through email as a medium to generate and find service requests. It makes available the access to the application to end user by efficiently considering the security features of the application.

    COURSE SUMMARY

    Course Name Service now Administration Online Training
    Course Contents Fundamentals and concepts of Service Now Administration
    Duration 30 Hours with Flexible timings
    Delivery Instructor Led-Live Online Training
    Eligibility Any Graduate
    Ideal For Aspiring job seekers in the field of Security or Administration
    Next Batch Please visit the schedule section

    Course Objectives

    • Create new applications and modules to establish an information hierarchy.
    • Define Service Level Agreements Notifications and Reports.
    • Personalize and create forms and fields for the different functions and groups to target company requirements.
    • Move data In and Out of an instance practicing import sets and transform maps.
    • Put an effect on security controls by using contextual security.
    • Develop a security strategy by using contextual security controls.
    • Fulfil ESS users request using service catalog.
    • Create a maintenance schedule with the help of the Service now Upgrade calendar and recognize good practice opportunities.

    PRE-REQUISITES:

    • Basic Knowledge of Security and Administration Concepts

    Course Curriculum

    MODULE 1: OVERVIEW OF SERVICE NOW

    TOPICS: Introduction to Service Now, Need for Service Now, Who Can Use Service Now, Concepts of Cloud Computing in Service Now, Navigation and Users, Introduction to ITIL Foundation, Helpful Portal and Releases

    MODULE 2: CUSTOMIZE HOMEPAGE

    TOPICS: Creating Gauges, Change Visibility of the Home Page And Banner, Define CSS and UI Properties

    MODULE 3: TABLES, FORM, DICTIONARY

    TOPICS: Creating Application, Module, Creating Section, Creating Table, View, Personalizing Form and Table Layout, Dictionary Overrides, Dictionary Entries, Related Lists, Reference Qualifiers

    MODULE 4: UPDATE SET’S CREATION

    TOPICS: Creating an Update Set, Retrieve Update Set in Another Instance, Merge Update Set

    MODULE 5: CREATING WORKFLOW

    TOPICS: Workflow Activities And Workflow Context, Workflow Editor And Workflow Scripts , Workflow Stages, Transitions

    MODULE 6: SERVICE CATALOG MANAGEMENT

    TOPICS: Use Of Service Catalog, Back End Execution, Create RITM And Catalog Task, Record Producer, Creating Catalog Item, Attaching Workflow To Catalog Items, Order Guide

    MODULE 7: IMPORTING DATA IN SERVICE NOW

    TOPICS: Data Sources, Transform Maps, XML Import, Transform Scripts, Scheduled Data Import, Transform Scripts, Data Load Automation, Import Sets

    MODULE 8: USER ADMINISTRATION AND CONTENT MANAGEMENT

    TOPICS: Creating Groups, Concept Of Delegation, Users and Departments, Roles & Group Membership, Customizing User Profile, Fetch Detail of Logged In User, Creating Site, Page Dynamic Content Block, UI Macros, Creating UI Page, Define Theme, Header, Style Sheet

    MODULE 9: EMAIL NOTIFICATION AND ACCESS CONTROL LIST

    TOPICS: Defining A Template, Email Logs, Define Notification, Trigger Email on Events, Introduction to SMTP and POP Mail Servers, Debug ACLS, Write And Create ACL on the Table And Field Level, Create Read, Write ACL Scripts

    MODULE 10: CREATE SLA &SCHEDULE AND SCHEDULED JOBS

    TOPICS: SLA Definitions, Attach SLA To Tasks, SLA Properties, Introduction to Schedule Jobs, Create Schedules and Child Schedule, Scheduled Job Log, Scheduled Reports, Concept of Privileged System Admin

    MODULE 11: INTRODUCTION TO WEB SERVICE AND DEBUGGING

    TOPICS: SOAP Messages, Introduction to Web Services, Debugging Business Rule, Debugging, Debugging ACL, Background Scripts, Personalize Users

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