SAP SM Online Training

SAP SM Online Training

0 STUDENTS ENROLLED

    Introduction

    SAP Service Management is one of the models in customer service and plant maintenance module for providing services after sales service. It’s has ability to fully support customer demands in an effective and quick manner. It provides an integrated approach to handle the actions of different service providers. It mainly focuses on providing services like servicing of appliances at client’s site or serve maintenance support, under annual maintenance chargeable and contract services and services covered under warranty. It covers a broad range of services like commissioning and erection of a machine and providing online support.

    Course Objectives
    • Administer warranty and service information.
    • Describe performance by analyzing service contracts and technician call data.
    • Configure Service Requests.
    • Customize the Self-Service Portal.
    • Assign technicians and territories to customers.
    • Configure Reporting and Analysis.
    • Configure Service Level Management.
    • Configure Activity, Change and Release Management.
    • Create and manage service call records.
    • Define different categories for managing contracts.
    • Configure Incident and Problem Management.
    • Monitor contract conditions expiration and renewal times for particular products.
    • Use service monitors to monitor all calls and overdue calls and open service calls.

    PRE-REQUISITES: Basic Knowledge of SAP Concepts, Business Analysis and Software Product

    Course Curriculum

    MODULE 1: OVERVIEW OF CUSTOMER SERVICE

    TOPICS: Customer Service Processing, Service Contract Type, Profile And Item, Maintenance And Creation Of Service Contracts, Follow Up Action And Cancellation Data In Service Contract, Pricing And Billing Service Contract Items

    MODULE 2: SERVICE QUOTATION

    TOPICS: Service Quotation In Sales And Distribution And Customer Services, Billing Control In Service Quotations, Creating A Quotation, Returns And Repairs Processing

    MODULE 3: REPAIR ORDER

    TOPICS: Serviceable Material, Actions For Managing Repairs Processing, Service Product, Repair Procedure, Statuses In The Repair Order, Repair Procedure, Material Determination In The Repair Order

    MODULE 4: SERIAL NUMBER HANDLING IN REPAIRS PROCESSING

    TOPICS: Worklists In Repairs Processing, Resource-Related Billing For The Repair Order, Pricing And Billing The Repair Order, Fixed Rate Billing For The Repair Order

    MODULE 5: REPAIR ORDER

    TOPICS: Posting Goods Receipt For Serviceable Materials, Posting Goods Receipt For Serviceable Materials, Creating A Repair Order Without A Service Product

    MODULE 6: TECHNICAL OBJECTS AND HELP DESK PROCESSING

    TOPICS: Material Serial Numbers And Equipment, Bills Of Material And Warranties, Generating, Processing And Executing Service Notifications, Functional Locations

    MODULE 7: PLANNING OF TECHNICIAN RESOURCES AND PROCESSING RETURNS AND REPAIRS

    TOPICS: Creating, Processing, Executing And Billing For Service Orders, Repair Processing, Repair Returns Delivery, Delivery, Billing

    MODULE 8: SERVICE CONTRACTS AND PLANNED CUSTOMER SERVICE

    TOPICS: Service Processing With Contracts, Maintenance Plans Reports, Task Lists Reports, Scheduling Reports, Content And Structure Of Service Contracts, Service History And Information System

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    PRIVATE COURSE
    • PRIVATE
    • 4 weeks, 2 days

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    Course Features

    Live Instructor-led Classes

    This isn't canned learning. Its dynamic, its interactive, its effective

    Expert Educators

    Only the best or they're out. We are constantly evaluating our trainers

    24&7 Support

    We never sleep. Need something answered at 3 am? No Problem

    Flexible Schedule

    You don't learn as per our calendar. We work according to yours.

    Customized Training's

    The most part self-managed and adaptable to suit a person's particular adapting technology needs

    Priority Based Training's

    Real-time Scenario based Assignments and Case Studies

    Disclaimer

    This web site or keentechnologies.com team is not associated with SAP AG or any other product. We are providing this service absolutely for Education and Training purpose only. We charge for the support services only, not for the actual SAP System access. All SAP Systems operate under INITIAL evaluation license. All trademarks mentioned on this web site belongs to their owners. We do not share or distribute ANY personal information we collect on this web site. For any additional information

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