Introduction

SAP IS U is SAP’s Industry Specific Solution for Utilities Industry. It is also referred to as SAP IS-U/CCS (Customer Care and Services) SAP Utilities (SAP IS-U) is a sales and information system that supports utility and waste disposal companies.

Prerequisties

• SAP Overview

Course Content

1. Overview

• IS-U/CCS application components
• Integration of IS-U/CCS with standard SAP system

2. Execution of the most important business processes:

• Customer information
• Master data
• Move-in/out handling
• Device maintenance
• Meter reading
• Billing and invoicing
• Energy data management
• Contract accounts receivable and payable
• Waste management