SAP ISU CCS Online Training

Introduction

The SAP IS-U CCS ( SAP IS Utilities Customer Care and Serviecs) is a Industry Solution from SAP which address the needs of a customer oriented utility company. In the next pages we’ll refer to SAP for Utilities Industry Solution simply as IS-U or CCS. Along with standard SAP R/3, SAP has provided solutions that cater to the special demands of a particular Industry and are seamlessly integrated with the components of standard SAP.

Example: A equipment defined in standard SAP R/3 PM can be used while creating a device in SAP IS-U. These are called Industry Specific solutions. SAP IS-U/CCS component is a Sales & Information system that supports all business processes and utility services of a utility company. The core IS-U/CCS application is a consumption billing system that valuates measured and flat rate consumption and services. Though Services (but not consumption) can also be billed and invoiced using standard Sales & Distribution(SD).

SAP ISU CCS Course Content:

1.Customer Interaction Centre

  • Enquiry (Complain,account position,bill,meter etc)
  • Request (Eg. E-bill)
  • Complaint (E.g.order to handle the complaint)

2.Master Data Creation

  • Create Customer Contact
  • Business Partner
  • Contract account
  • Contract
  • Create Service Order
  • Batch Program

3.Customer Complaint Handling

  • High Consumption complaint/ developed/ Over/ Wrong reading complaint
  • Payment/ credit not adjusted
  • Vigilance complaints
  • Wrong disconnection
  • Load Dispute

4.Move-In

  • Move-in document layout
  • Move-in welcome letter
  • Determination of move-in date
  • Alignment of move-in after device installation
  • Reversal of move-in

5.Work Order Management

  • New Connection
  • Device Installation
  • Device Removal
  • Device Replacement
  • Device Investigation
  • Disconnection
  • Re-connection
  • End of Supply
  • Temporary Supply
  • Load Change Site Investigation

6.Move Out

  • Normal move-out
  • Demolition case
  • Move-out to join Statement Billing
  • Change of name
  • Move-out after Six months due to non-payment

 

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