475-212-0075 | 
+91 9989754807SAP ISU CCS Online Training
Introduction
The SAP IS-U CCS ( SAP IS Utilities Customer Care and Serviecs) is a Industry Solution from SAP which address the needs of a customer oriented utility company. In the next pages we’ll refer to SAP for Utilities Industry Solution simply as IS-U or CCS. Along with standard SAP R/3, SAP has provided solutions that cater to the special demands of a particular Industry and are seamlessly integrated with the components of standard SAP.
Example: A equipment defined in standard SAP R/3 PM can be used while creating a device in SAP IS-U. These are called Industry Specific solutions. SAP IS-U/CCS component is a Sales & Information system that supports all business processes and utility services of a utility company. The core IS-U/CCS application is a consumption billing system that valuates measured and flat rate consumption and services. Though Services (but not consumption) can also be billed and invoiced using standard Sales & Distribution(SD).
SAP ISU CCS Course Content:
1.Customer Interaction Centre
- Enquiry (Complain,account position,bill,meter etc)
- Request (Eg. E-bill)
- Complaint (E.g.order to handle the complaint)
2.Master Data Creation
- Create Customer Contact
- Business Partner
- Contract account
- Contract
- Create Service Order
- Batch Program
3.Customer Complaint Handling
- High Consumption complaint/ developed/ Over/ Wrong reading complaint
- Payment/ credit not adjusted
- Vigilance complaints
- Wrong disconnection
- Load Dispute
4.Move-In
- Move-in document layout
- Move-in welcome letter
- Determination of move-in date
- Alignment of move-in after device installation
- Reversal of move-in
5.Work Order Management
- New Connection
- Device Installation
- Device Removal
- Device Replacement
- Device Investigation
- Disconnection
- Re-connection
- End of Supply
- Temporary Supply
- Load Change Site Investigation
6.Move Out
- Normal move-out
- Demolition case
- Move-out to join Statement Billing
- Change of name
- Move-out after Six months due to non-payment
Course Reviews
No Reviews found for this course.
Key Features
Real-time Job SupportResume and Interview Preparation
24x7 access to systems / Servers.
Ability to Record classes.
Full study material.
Tips & Tricks.
Flexible Timings
Certified & Industry Experts
Multiple Training Delivery Models
Customize Course
Hands On Experience
Free Demo
Job Support