SAP ISU CCS Online Training

SAP ISU CCS Online Training



    The SAP IS-U CCS ( SAP IS Utilities Customer Care and Serviecs) is a Industry Solution from SAP which address the needs of a customer oriented utility company. In the next pages we’ll refer to SAP for Utilities Industry Solution simply as IS-U or CCS. Along with standard SAP R/3, SAP has provided solutions that cater to the special demands of a particular Industry and are seamlessly integrated with the components of standard SAP.

    Example: A equipment defined in standard SAP R/3 PM can be used while creating a device in SAP IS-U. These are called Industry Specific solutions. SAP IS-U/CCS component is a Sales & Information system that supports all business processes and utility services of a utility company. The core IS-U/CCS application is a consumption billing system that valuates measured and flat rate consumption and services. Though Services (but not consumption) can also be billed and invoiced using standard Sales & Distribution(SD).

    SAP ISU CCS Course Content:

    1.Customer Interaction Centre

    • Enquiry (Complain,account position,bill,meter etc)
    • Request (Eg. E-bill)
    • Complaint (E.g.order to handle the complaint)

    2.Master Data Creation

    • Create Customer Contact
    • Business Partner
    • Contract account
    • Contract
    • Create Service Order
    • Batch Program

    3.Customer Complaint Handling

    • High Consumption complaint/ developed/ Over/ Wrong reading complaint
    • Payment/ credit not adjusted
    • Vigilance complaints
    • Wrong disconnection
    • Load Dispute


    • Move-in document layout
    • Move-in welcome letter
    • Determination of move-in date
    • Alignment of move-in after device installation
    • Reversal of move-in

    5.Work Order Management

    • New Connection
    • Device Installation
    • Device Removal
    • Device Replacement
    • Device Investigation
    • Disconnection
    • Re-connection
    • End of Supply
    • Temporary Supply
    • Load Change Site Investigation

    6.Move Out

    • Normal move-out
    • Demolition case
    • Move-out to join Statement Billing
    • Change of name
    • Move-out after Six months due to non-payment


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