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SAP ISU CCS Online Training
Introduction
The SAP IS-U CCS ( SAP IS Utilities Customer Care and Serviecs) is a Industry Solution from SAP which address the needs of a customer oriented utility company. In the next pages we’ll refer to SAP for Utilities Industry Solution simply as IS-U or CCS. Along with standard SAP R/3, SAP has provided solutions that cater to the special demands of a particular Industry and are seamlessly integrated with the components of standard SAP.
Example: A equipment defined in standard SAP R/3 PM can be used while creating a device in SAP IS-U. These are called Industry Specific solutions. SAP IS-U/CCS component is a Sales & Information system that supports all business processes and utility services of a utility company. The core IS-U/CCS application is a consumption billing system that valuates measured and flat rate consumption and services. Though Services (but not consumption) can also be billed and invoiced using standard Sales & Distribution(SD).
SAP ISU CCS Course Content:
1.Customer Interaction Centre
- Enquiry (Complain,account position,bill,meter etc)
- Request (Eg. E-bill)
- Complaint (E.g.order to handle the complaint)
2.Master Data Creation
- Create Customer Contact
- Business Partner
- Contract account
- Contract
- Create Service Order
- Batch Program
3.Customer Complaint Handling
- High Consumption complaint/ developed/ Over/ Wrong reading complaint
- Payment/ credit not adjusted
- Vigilance complaints
- Wrong disconnection
- Load Dispute
4.Move-In
- Move-in document layout
- Move-in welcome letter
- Determination of move-in date
- Alignment of move-in after device installation
- Reversal of move-in
5.Work Order Management
- New Connection
- Device Installation
- Device Removal
- Device Replacement
- Device Investigation
- Disconnection
- Re-connection
- End of Supply
- Temporary Supply
- Load Change Site Investigation
6.Move Out
- Normal move-out
- Demolition case
- Move-out to join Statement Billing
- Change of name
- Move-out after Six months due to non-payment
Who Are The Trainers?
Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. keen Technologies also verifies their technical background and expertise.
What If I Miss A Class?
We record each LIVE class session you undergo through and we will share the recordings of each session/class.
Can I Request For A Support Session If I Find Difficulty In Grasping Topics?
If you have any queries you can contact our 24/7 dedicated support to raise a ticket. We provide you email support and solution to your queries. If the query is not resolved by email we can arrange for a one-on-one session with our trainers.
What Kind Of Projects Will I Be Working On As Part Of The Training?
You will work on real world projects wherein you can apply your knowledge and skills that you acquired through our training. We have multiple projects that thoroughly test your skills and knowledge of various aspect and components making you perfectly industry-ready.
How Will I Execute The Practical?
Our Trainers will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.
If I Cancel My Enrollment, Will I Get The Refund?
If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.
Will I Be Working On A Project?
The Training itself is Real-time Project Oriented.
Are These Classes Conducted Via Live Online Streaming?
Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.
Is There Any Offer / Discount I Can Avail?
There are some Group discounts available if the participants are more than 2.
Who Are Our Customers & Our Location ?
As we are one of the leading providers of Online training, We have customers from USA, UK, Canada, Australia, India and other parts of the world.
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