SAP IS U (Utilities) CRM Online Training

SAP IS U (Utilities) CRM Online Training

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    Introduction

    SAP IS-U is SAP’s Industry Specific Solution for Utilities Industry. It is also referred to as SAP IS-U/CCS (Customer Care and Services) SAP Utilities (SAP IS-U) is a sales and information system that supports utility and waste disposal companies.

    Prerequisites

    • Customer Service
    • Overview of the SAP CRM solution
    • CRM Customizing Fundamentals

    Course Content

    1. Process overview: involved objects (SAP CRM/SAP IS-U/SAP BW)
    2. Process overview: utility contracts for residential customers, follow- up processes, and marketing for utilities
    3. Middleware: general concepts
    4. Middleware replication: integration of business partners and technical objects
    5. Products in SAP CRM, master data templates in SAP IS-U
    6. Replication of SAP CRM service contracts to SAP IS-U
    7. Initial download
    8. SAP IS-U contacts and SAP CRM activities
    9. Settings regarding marketing campaigns
    10. Processes in IC Web Client, KAM Portal for commercial and industrial customers

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    PRIVATE COURSE
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    • 1 month, 1 week
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