Introduction

SAP IS-U is SAP’s Industry Specific Solution for Utilities Industry. It is also referred to as SAP IS-U/CCS (Customer Care and Services) SAP Utilities (SAP IS-U) is a sales and information system that supports utility and waste disposal companies.

Prerequisites

• Customer Service
• Overview of the SAP CRM solution
• CRM Customizing Fundamentals

Course Content

1. Process overview: involved objects (SAP CRM/SAP IS-U/SAP BW)
2. Process overview: utility contracts for residential customers, follow- up processes, and marketing for utilities
3. Middleware: general concepts
4. Middleware replication: integration of business partners and technical objects
5. Products in SAP CRM, master data templates in SAP IS-U
6. Replication of SAP CRM service contracts to SAP IS-U
7. Initial download
8. SAP IS-U contacts and SAP CRM activities
9. Settings regarding marketing campaigns
10. Processes in IC Web Client, KAM Portal for commercial and industrial customers