SAP CS Course Content :

Customer Service Introduction

1.Overview on Customer service
2.CS Integration with Other Modules
3.CS – SD Integration
4.CS – QM Integration
5.CS – FI Integration
6.CS – CO Integration
7.CS – PP Integration
8.CS – MM Integration
9.CS – HR Integration
10.Organisational elements in Customer service Module
11.Master data in Customer service
12.Installed Base Management
13.Functional Location
14.Equipment
15.Serial Number Management
16.Work Centre
17.Cost Centre
18.Activity
19.Activity Pricing
20.Warranty & Types
21.Status Profiles
22.DIP Profile
23.In-House Repair Process

 Service Notification
1.Repair Order
2.Service Order
3.Resource Related Billing

Repair-At-Site Process

1.Service Notification
2.Service Order
3.Resource Related Billing

 Annual Maintenance Contract Process

1.Contracts
2.Task Lists
3.Maintenance Plan

 Third Party Repair Process

1.Service Notification
2.Service Order
3.Resource Related Billing