SAP CRM Technical Course Content :

1. Basics of SAP CRM

• Basic SAP GUI Navigation
• Introduction to SAP CRM
• CRM Functional Overview
• Master Data
• Transactional Data

2. Object Oriented ABAP ( OO ABAP )

• Classes
• Methods
• Inheritance
• Polymorphism
• Interfaces
• Events
• Exceptions ( Class Level & Method Level )
• Building Global Class

3. BSP ( Business Server Pages )

• Page Flow Logic
• MVC ( Model View Controller )

4. CRM 2007 Web UI

• Generic Interaction Layer ( Basics )
• Business Object Layer
• Presentation Layer
• Simple Objects
• UI Component Development and Enhancement Concepts
• Views
• View Sets
• Custom Controller

5. CRM 2007 Web UI .. ( Continued )

• Window
• Navigation Links
• Component Interface and Usage of Components
• Cross Component Navigation
• Editable Overview Pages
• Form View
• Table View
• Enhancement of Data Model with Application Enhancement Tool ( CRM 7.0 )

6. CRM 2007 Web UI .. ( Continued )

• Component Set
• Enhancement Set
• Enhancement of Generic Interaction Layer Component
• Component Enhancement Examples.
• Global Data Context
• Pop up Windows
• UI Configuration
• Transaction Launcher.

7. Profitability Analysis Configuration

8. Easy Enhancement Workbench

9. Actions

10. BADI

11. Middleware

• Introduction to CRM Architecture and Middleware
• Connection to SAP Back-end system to as SAP CRM System
• CRM Middleware / Administration Console
• Messaging BDOC.
• Initial Load
• Delta Load
• Request / Data Flow
• Configuration & Monitoring
• Custom Data Exchange between CRM and ECC
• BDOC Extensions