SAP C4C ONLINE TRAINING
0 STUDENTS ENROLLED
SAP C4C ONLINE TRAINING COURSE CONTENT:
1.Introduction
- Introduction of SAP C4C
- System Landscape
- Tenant Landscape
- SAP Cloud ARCHITECTURE and Strategy
- SAP HYBRIS CLOUD FOR CUSTOMER – PRICING/Partner
- Sales/Pre-Sales
SAP Hybris Cloud for Customer Project Implementation C4C10
- Introduction to SAP Hybris Cloud for Customer
- Working with SAP Hybris Cloud for Customer
- Accounts and Contract Management
- Product and Price Lists
- Organization Structure
- Territory Management
- User and Business Role Management
- Data Migration
- Integration
- Notification and Workflow
- Personalization and Extensibility
- Analytics Framework
- Mobile
- Solution Walkthrough and Test Plans
- Preparing for Go-Live
2.SAP Hybris Cloud for Sales C4C12
- Introduction to SAP Hybris Cloud for Sales/Marketing
- Target Group
- Campaigns
- Lead Scores
- Content (E mail templates)
- Marketing funds
- Lead Management
- Partner determination procedure
- Status management
- DATE /TEXT MANAGEMENT
- Opportunity Management
- Quotation Management
- Order Management
- Activity Management
- Visit Planning and Execution
- Partner Channel Management
- Sales Planning and Forecasting
- Pricing
- Account 360 & Sales Intelligence
- Influencer Map
SAP Hybris Cloud for Service C4C14
- Introduction to SAP Hybris Cloud for Service
- Communication Channels
- Service Levels, Categories & Work Distribution
- Knowledge Base
- Registered Products & Installed base
- Warranty Management
- Maintenance Plan
- Resource Scheduling and Time Recording
- Contracts
- Templates & Reporting
- Visit Scheduler
- Case Management
- ERP Integration
- SAP Hybris Cloud for Service – Hybris Commerce Integration
3.Interaction center/Customer service
- ERMS
- CTI
- CHAT
- SMS
- Gmail integration
- Groupware Integration
- Social Media Messages
SAP Hybris Cloud for Customer – Integration C4C50
- Integration Overview
- Introduction to SAP Hybris Cloud for Customer Integration
- Integrating SAP Cloud for Customer with SAP ERP using SAP Process Integration (SAP PI)
- C4C integration with ERP using SAP HANA Cloud Integration
- Configure Integration in Cloud Solution
- Communication set Up
- Communication Arrangement
- Maintain ERP Number Ranges
- Perform Code List Mapping
- Create ID Mapping
- ID Mapping using the Microsoft Excel Template
- Data Load Phase: Perform Initial Data Load
- Data Load Phase: Perform Delta Load
- Monitor Phase: Monitor Message Flow Across Systems
Integration Process of Sales & Service
- Account 360 Overview
- Integration Opportunity Follow Up Document in ERP
- Opportunity with Customer Quote Processing in ERP
- Opportunity with Sales Order Processing in ERP
- Creation of Sales Quote Follow Up Document in ERP
- Creation of Ticket Follow Up Document in SAP ERP
- External Pricing Produces Real Time Price Request
Apart from C4C10, C4C12, C4C14 and C4C50 We’ll also cover other real time topics:
- Middleware In-Depth and Hands-on
- Integration of C4C and ECC In-Depth and Hands-on
- Business Case Hands-on
- Partner channel Management
- CPM integration with C4C
- External pricing
- Groupware integration
- Gmail Integration
- C4C End to End Field Service Management with MRS
- Integration between SAP Hybris Marketing and SAP Cloud for Customer
- JAM integration work pattern scenarios with Cloud for Customer
- CIT and SMS and ERMS
- Credit check in Cloud for Customer
- Free Goods and integration of Quote from Cloud for Customer/ERP
- Bill of Material in Cloud for Customer
- Product substitution
- SAP Hybris Marketing Overview
- SAP Hybris Marketing Integration
- SAP Cloud for Customer Integration
- Hybris Commerce Cloud for Customer Integration Fact Sheet
- SAP HANA Cloud Platform Extension for SAP Cloud for Customer Using C4C ODATA Services
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