SAP C4C ONLINE TRAINING COURSE CONTENT:

1.Introduction

• Introduction of SAP C4C
• System Landscape
• Tenant Landscape
• SAP Cloud ARCHITECTURE and Strategy
• SAP HYBRIS CLOUD FOR CUSTOMER – PRICING/Partner
• Sales/Pre-Sales

SAP Hybris Cloud for Customer Project Implementation C4C10

• Introduction to SAP Hybris Cloud for Customer
• Working with SAP Hybris Cloud for Customer
• Accounts and Contract Management
• Product and Price Lists
• Organization Structure
• Territory Management
• User and Business Role Management
• Data Migration
• Integration
• Notification and Workflow
• Personalization and Extensibility
• Analytics Framework
• Mobile
• Solution Walkthrough and Test Plans
• Preparing for Go-Live

2.SAP Hybris Cloud for Sales C4C12

• Introduction to SAP Hybris Cloud for Sales/Marketing
• Target Group
• Campaigns
• Lead Scores
• Content (E mail templates)
• Marketing funds
• Lead Management
• Partner determination procedure
• Status management
• DATE /TEXT MANAGEMENT
• Opportunity Management
• Quotation Management
• Order Management
• Activity Management
• Visit Planning and Execution
• Partner Channel Management
• Sales Planning and Forecasting
• Pricing
• Account 360 & Sales Intelligence
• Influencer Map

SAP Hybris Cloud for Service C4C14

• Introduction to SAP Hybris Cloud for Service
• Communication Channels
• Service Levels, Categories & Work Distribution
• Knowledge Base
• Registered Products & Installed base
• Warranty Management
• Maintenance Plan
• Resource Scheduling and Time Recording
• Contracts
• Templates & Reporting
• Visit Scheduler
• Case Management
• ERP Integration
• SAP Hybris Cloud for Service – Hybris Commerce Integration

3.Interaction center/Customer service

• ERMS
• CTI
• CHAT
• SMS
• Gmail integration
• Groupware Integration
• Social Media Messages

SAP Hybris Cloud for Customer – Integration C4C50

• Integration Overview
• Introduction to SAP Hybris Cloud for Customer Integration
• Integrating SAP Cloud for Customer with SAP ERP using SAP Process Integration (SAP PI)
• C4C integration with ERP using SAP HANA Cloud Integration
• Configure Integration in Cloud Solution
• Communication set Up
• Communication Arrangement
• Maintain ERP Number Ranges
• Perform Code List Mapping
• Create ID Mapping
• ID Mapping using the Microsoft Excel Template
• Data Load Phase: Perform Initial Data Load
• Data Load Phase: Perform Delta Load
• Monitor Phase: Monitor Message Flow Across Systems

Integration Process of Sales & Service

• Account 360 Overview
• Integration Opportunity Follow Up Document in ERP
• Opportunity with Customer Quote Processing in ERP
• Opportunity with Sales Order Processing in ERP
• Creation of Sales Quote Follow Up Document in ERP
• Creation of Ticket Follow Up Document in SAP ERP
• External Pricing Produces Real Time Price Request

Apart from C4C10, C4C12, C4C14 and C4C50 We’ll also cover other real time topics:

• Middleware In-Depth and Hands-on
• Integration of C4C and ECC In-Depth and Hands-on
• Business Case Hands-on
• Partner channel Management
• CPM integration with C4C
• External pricing
• Groupware integration
• Gmail Integration
• C4C End to End Field Service Management with MRS
• Integration between SAP Hybris Marketing and SAP Cloud for Customer
• JAM integration work pattern scenarios with Cloud for Customer
• CIT and SMS and ERMS
• Credit check in Cloud for Customer
• Free Goods and integration of Quote from Cloud for Customer/ERP
• Bill of Material in Cloud for Customer
• Product substitution
• SAP Hybris Marketing Overview
• SAP Hybris Marketing Integration
• SAP Cloud for Customer Integration
• Hybris Commerce Cloud for Customer Integration Fact Sheet
• SAP HANA Cloud Platform Extension for SAP Cloud for Customer Using C4C ODATA Services