SAP C4C ONLINE TRAINING

SAP C4C ONLINE TRAINING

0 STUDENTS ENROLLED

    SAP C4C ONLINE TRAINING COURSE CONTENT:

    1.Introduction

    • Introduction of SAP C4C
    • System Landscape
    • Tenant Landscape
    • SAP Cloud ARCHITECTURE and Strategy
    • SAP HYBRIS CLOUD FOR CUSTOMER – PRICING/Partner
    • Sales/Pre-Sales

    SAP Hybris Cloud for Customer Project Implementation C4C10

    • Introduction to SAP Hybris Cloud for Customer
    • Working with SAP Hybris Cloud for Customer
    • Accounts and Contract Management
    • Product and Price Lists
    • Organization Structure
    • Territory Management
    • User and Business Role Management
    • Data Migration
    • Integration
    • Notification and Workflow
    • Personalization and Extensibility
    • Analytics Framework
    • Mobile
    • Solution Walkthrough and Test Plans
    • Preparing for Go-Live

    2.SAP Hybris Cloud for Sales C4C12

    • Introduction to SAP Hybris Cloud for Sales/Marketing
    • Target Group
    • Campaigns
    • Lead Scores
    • Content (E mail templates)
    • Marketing funds
    • Lead Management
    • Partner determination procedure
    • Status management
    • DATE /TEXT MANAGEMENT
    • Opportunity Management
    • Quotation Management
    • Order Management
    • Activity Management
    • Visit Planning and Execution
    • Partner Channel Management
    • Sales Planning and Forecasting
    • Pricing
    • Account 360 & Sales Intelligence
    • Influencer Map

    SAP Hybris Cloud for Service C4C14

    • Introduction to SAP Hybris Cloud for Service
    • Communication Channels
    • Service Levels, Categories & Work Distribution
    • Knowledge Base
    • Registered Products & Installed base
    • Warranty Management
    • Maintenance Plan
    • Resource Scheduling and Time Recording
    • Contracts
    • Templates & Reporting
    • Visit Scheduler
    • Case Management
    • ERP Integration
    • SAP Hybris Cloud for Service – Hybris Commerce Integration

    3.Interaction center/Customer service

    • ERMS
    • CTI
    • CHAT
    • SMS
    • Gmail integration
    • Groupware Integration
    • Social Media Messages

    SAP Hybris Cloud for Customer – Integration C4C50

    • Integration Overview
    • Introduction to SAP Hybris Cloud for Customer Integration
    • Integrating SAP Cloud for Customer with SAP ERP using SAP Process Integration (SAP PI)
    • C4C integration with ERP using SAP HANA Cloud Integration
    • Configure Integration in Cloud Solution
    • Communication set Up
    • Communication Arrangement
    • Maintain ERP Number Ranges
    • Perform Code List Mapping
    • Create ID Mapping
    • ID Mapping using the Microsoft Excel Template
    • Data Load Phase: Perform Initial Data Load
    • Data Load Phase: Perform Delta Load
    • Monitor Phase: Monitor Message Flow Across Systems

    Integration Process of Sales & Service

    • Account 360 Overview
    • Integration Opportunity Follow Up Document in ERP
    • Opportunity with Customer Quote Processing in ERP
    • Opportunity with Sales Order Processing in ERP
    • Creation of Sales Quote Follow Up Document in ERP
    • Creation of Ticket Follow Up Document in SAP ERP
    • External Pricing Produces Real Time Price Request

    Apart from C4C10, C4C12, C4C14 and C4C50 We’ll also cover other real time topics:

    • Middleware In-Depth and Hands-on
    • Integration of C4C and ECC In-Depth and Hands-on
    • Business Case Hands-on
    • Partner channel Management
    • CPM integration with C4C
    • External pricing
    • Groupware integration
    • Gmail Integration
    • C4C End to End Field Service Management with MRS
    • Integration between SAP Hybris Marketing and SAP Cloud for Customer
    • JAM integration work pattern scenarios with Cloud for Customer
    • CIT and SMS and ERMS
    • Credit check in Cloud for Customer
    • Free Goods and integration of Quote from Cloud for Customer/ERP
    • Bill of Material in Cloud for Customer
    • Product substitution
    • SAP Hybris Marketing Overview
    • SAP Hybris Marketing Integration
    • SAP Cloud for Customer Integration
    • Hybris Commerce Cloud for Customer Integration Fact Sheet
    • SAP HANA Cloud Platform Extension for SAP Cloud for Customer Using C4C ODATA Services

     

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    • 1 month
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    Course Features

    Live Instructor-led Classes

    This isn't canned learning. Its dynamic, its interactive, its effective

    Expert Educators

    Only the best or they're out. We are constantly evaluating our trainers

    24&7 Support

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    Flexible Schedule

    You don't learn as per our calendar. We work according to yours.

    Customized Training's

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    Priority Based Training's

    Real-time Scenario based Assignments and Case Studies

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