Introduction

Oracle Utilities Mobile Workforce Management provides a real-time, end-to-end enterprise solution, enabling utilities to achieve maximum visibility, control, and performance of field resources. Mobile Workforce Management (MWFM) is a highly integrated solution designed for managing resources and dispatch capabilities ensuring customer satisfaction, OPEX and CAPEX reduction, and rapid service roll-outs.

Prerequisties

• Oracle Utilities: Configuration Tools for MWM v2 – Foundation

Course Content

1. Overview

• System Prerequisites
• Functional Areas
• Documentation

2. User Interface Standards

• Portals and Zones
• Dashboards
• Broadcasting
• Preferences
• Worklists

3. Framework

• ERDs
• Maintenance Objects
• Business Objects
• Application Viewer
• Metadata
• Tables

4. Batch Processing

• Creating ToDos to manage errors
• Parallel Processing
• Batch Parameters
• Submitting Ad hoc Requests

5. Mobile Resources

• Creating your resources
• Planning Breaks
• Generating Shifts

6. Activities

• Creating Tasks and Task Types
• Time Windows
• Locations and Site Delay
• Priority Profiles
• Assignments

7. POUs

• POU and POU tasks
• POU Location
• POU Scheduling and Dispatching

8. Scheduler

• Scheduler Inputs and Outputs
• Optimization
• Appointment Booking
• Scheduler Manager
• Scheduling Horizon
• Scheduler Configuration

9. Mobile Application

• Remote Script Invocation
• Crew Shift Synchronization
• Persisting Crew Messages
• Deployment

10. Dispatchers

• Common Dispatcher Functions
• Managing the CDI
• Map Viewer
• KPIs
• Dispatch Areas

11. Alerts

• Creating Alerts and Alert Types
• Alert Logic
• Alert Algorithm

12. ToDo

• ToDo Processing
• Summary Zone
• ToDo List
• ToDo Types and Roles
• ToDo Priorities
• ToDo Worklist