Oracle Utilities Mobile Workforce Management Online Training
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Introduction
Oracle Utilities Mobile Workforce Management provides a real-time, end-to-end enterprise solution, enabling utilities to achieve maximum visibility, control, and performance of field resources. Mobile Workforce Management (MWFM) is a highly integrated solution designed for managing resources and dispatch capabilities ensuring customer satisfaction, OPEX and CAPEX reduction, and rapid service roll-outs.
Prerequisties
- Oracle Utilities: Configuration Tools for MWM v2 – Foundation
Course Content
1. Overview
- System Prerequisites
- Functional Areas
- Documentation
2. User Interface Standards
- Portals and Zones
- Dashboards
- Broadcasting
- Preferences
- Worklists
3. Framework
- ERDs
- Maintenance Objects
- Business Objects
- Application Viewer
- Metadata
- Tables
4. Batch Processing
- Creating ToDos to manage errors
- Parallel Processing
- Batch Parameters
- Submitting Ad hoc Requests
5. Mobile Resources
- Creating your resources
- Planning Breaks
- Generating Shifts
6. Activities
- Creating Tasks and Task Types
- Time Windows
- Locations and Site Delay
- Priority Profiles
- Assignments
7. POUs
- POU and POU tasks
- POU Location
- POU Scheduling and Dispatching
8. Scheduler
- Scheduler Inputs and Outputs
- Optimization
- Appointment Booking
- Scheduler Manager
- Scheduling Horizon
- Scheduler Configuration
9. Mobile Application
- Remote Script Invocation
- Crew Shift Synchronization
- Persisting Crew Messages
- Deployment
10. Dispatchers
- Common Dispatcher Functions
- Managing the CDI
- Map Viewer
- KPIs
- Dispatch Areas
11. Alerts
- Creating Alerts and Alert Types
- Alert Logic
- Alert Algorithm
12. ToDo
- ToDo Processing
- Summary Zone
- ToDo List
- ToDo Types and Roles
- ToDo Priorities
- ToDo Worklist
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Oracle Utilities Mobile Workforce Management Online Training
Duration: 30 Hours
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