Fundamentals

• Oracle Sales Cloud application overviewDesktop User Interface and the Simplified User Interface
• Sales Force Automation (SFA) core functionality
• Resources, managers, and the organization
• Data access, security, and duty roles

Initial Implementation Tasks 

• Creating users (resources)Profile options and lookups
• Calendars and common components (appointments, interactions, notes, and tasks)
• Addresses and geographies
• Sales catalogs and product groups

Extensibility

• Custom Fields
• Dynamic Layouts
• Custom Objects
• Custom Child Objects
• Object Workflows

Customers, Opportunities, and Leads 

•  Households, contacts, teams, B2B, and B2C
• Sales methods and stages
• Opportunity close behavior
• Lead qualification, assessment, scoring, ranking, and conversion
• Opportunity Assessment
• Territory Overview

Additional Topics 

•  File-Based import and export
• Oracle Social Network (OSN) and conversations
• Oracle Sales Cloud Mobile overview
• Business Intelligence Overview
• Functional Setup Manager (FSM)