Oracle Fusion CRM Online Training
Introduction
Oracle Fusion Cloud CRM is a latest Customer Relationship Management Application for ERP solutions. A suite of Cloud apps to support the brand trust of an enterprise, it was developed with multi-channel fulfillment. Not only CRM but its capability has earned the name Customer Experience (CX) application suite for modern ERP. Oracle Fusion Cloud CRM application suite includes marketing, sales & Service, Configure, price and Quote, Commerce & Loyalty, Engagement, Customer Data & Sales Performance Management in Cloud. A midsize CX suite for beginners and startups is unveiled as Oracle Fusion CRM CX cloud for Midsize.
Certification
- Oracle Sales Cloud 2016 Implementation Essentials | 1Z0-336
- Oracle Incentive Compensation Cloud 2016 Implementation Essentials | 1Z0-627
- Oracle Sales Cloud 2017 Implementation Essentials | 1Z0-970
Course Content
1.Common CRM Configuration
- Organization and Accounts
- Products and Sales Catalogs
- Configure Assignment Manager
- Roles and Visibility
2.Lead & Opportunity Management
Lead Management
- Assignment Manager for Lead Processing
- Configure Assessment Reference Data for Sales Leads
- Configure Sales Leads
Opportunity Management
- Sales Methods
- Configure Opportunity Management
- References and Competitors
3.Forecasting & Territory Management
Forecasting
- Forecasting Options
- Lookups, Profile Options, and Configuration Activity
- Forecast Processes
Territory Management
- Lookups, Profile Options, and Dimensions
- Synchronization and Schedulable Processes
- Configuration Activity
- Sales Territories
4.Quota Management & Data Import / Export
Quota Management
- Lookups
- Manage Formulas and Plans
- Run Batch Processes
Data Import/Export
- Mapping and running Import/Export
- Define Extensions for Sales
- Customization using Oracle Composer
- Custom Fields and Pages
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