Introduction

The Oracle Utilities Customer Care and Billing Business Intelligence family of products delivers prebuilt analytics that help utilities improve decision-making, customer service, and revenue management. Oracle Utilities Customer Care and Billing (CC&B) is a central repository for customer information such as, name, address, phone number, and so on which manages all aspects of the utility customer lifecycle including service connections, trouble calls, and outages. Oracle Utilities Customer Care and Billing sends the synchronization message to an Oracle Utilities Customer Care and Billing Request JMS Queue for the integration layer to consume and process.

Prerequisties

• Background in Utilities recommended.

Course Content

• The V Model
• Persons
• Accounts
• Service Points
• Premises
• Service Agreements
• Create your own customers
• Meter and Meter Configuration
• Meter Reads
• Persons
• Service Points
• Service Agreements
• Meter and Meter Configuration
• Activate Services
• Synchronizing Customer Data
• Rates
• Financial Transactions
• Bills and Bill Segments
• Calculation lines vs Rate Schedule
• Payments and Payment Segments
• Adjustments
• GL extracts