Microsoft Dynamics 365 Functional Online Training

Microsoft Dynamics 365 Functional Online Training

0 STUDENTS ENROLLED

    Course Content

    Customer Service

    1.Service Terms          

    a.Service Level agreements

    • Regular SLA’s
    • Enhanced SLA’s
    • SLA Timer
    • Configure SLA Conditions, Actions and Warnings

    b.Entitlements

    • Entitlement basics
    • Entitlement Terms
    • Entitlement Channels

    c.Schedules

    • Customer Service Schedule
    • Holiday Schedule

    2. Case settings with Record Creation and Update rules.

    a.Queues

    • Private Queues
    • Public Queues

    b.Routing Rule Sets to redirect records to a queue based on rules.

    c.Parent-Child case settings

    d.Automatic Creation and Update Rules

    e.Creating records through Social Engagement channels.

    3.Service Scheduling and knowledge management

    a.Business Closure

    b.Services

    c.Facilities/ Equipment’s

    d.Services

    e.Resource Groups

    f.Sites

    g.Embedded Knowledge search.

     

    Marketing

    1. Introduction to Marketing

    a.Marketing Challenges

    • Spamming
    • Automation
    • Targeting
    • Execution
    • Close Looping
    • Collaboration
    • Dirty Data

    b.Marketing automation with CRM

    • Targeting
    • Automation & Execution
    • Close Looping
    • Revenue Management

    c.Understanding the Lead Funnel

    • Lead Generation
    • Lead Nurturing
    • Lead Scoring and Conversion
    • Sales opportunity & recycling
    • Post sale Loyalty

     2.Segmentation with Marketing Lists

    a.Marketing Lists & Types

    • Member Type
    • Marketing List Type

    b.Assembling Marketing Lists

    • Static list
    • Dynamics List
    • Using Advanced find to add/ remove members.
    • Directly adding records to the list

    c.Managing Marketing Lists

    • Multiple cross record associations
    • De-duplication of members
    • Copy to static
    • Member Import

     3.Marketing Campaigns

    a.Quick Campaign

    • Target audience
    • Channel Activity
    • Activity Distribution

    b.Marketing Campaign

    • Creating the campaign
    • Planning activities
    • Campaign Activities

    c.Target Lists

    d.Sales literature, products & price list

     4. Campaign response & performance

    1. Capturing a campaign response
    2. Managing a campaign response
    3. Converting a campaign response to lead or opportunity
    4. Measuring a campaign response

     

    Sales

    1.Introduction to Sales Process

    a.Integration & Handover from Marketing

    • Sales & Marketing team acting as Revenue Team
    • Evolution of sales process in CRM

    2.Lead Conversion

    a.Lead to Opportunity Conversion

    • Understanding new Business process flowfeature to use with your sales process.
    • Understanding Opportunity entity
    • Conversion of Lead to Opportunity

     3.Setting up product catalog

    1. Unit Groups
    2. Products
    3. Price List
    4. Discount List

    4.Other major sales entities

    1. Quotes
    2. Orders
    3. Invoices
    4. Competitor

    5.Walkthrough – Complete sales process

    1. Creating opportunity
    2. Adding competitors
    3. Adding existing products
    4. Adding Write-In products
    5. Create/ delete quote
    6. Recalculate
    7. Activate quote
    8. Print Quote for Customer
    9. Run the quote report
    10. Closing the opportunity
    11. Covert Quote to Order
    12. Generating Invoice

     

    Field Service

    Introduction

    • An overview of Microsoft Dynamics 365
    • Microsoft Dynamics 365 navigation
    • Overview of Field Service module
    • Field Service module installation
    • Field Service Administration

    Work order management

    • Generate work orders
    • Lifecycle of Work Orders.
    • Dispatch field agents to service locations.

    Schedule board and dispatch

    • Schedule work orders using the schedule board and schedule assistant
    • A flexible drag-and-drop schedule board lets dispatchers assign resources and set up schedules for multiple work orders using a list or map view.

    Resource management

    • Configure resource information to allow Field Service to efficiently match the best field agent to a work order based on availability, proximity to service location, and required skills.

    Service locations and customer assets

    • Store and manage information about your customers’ service locations and serviceable customer assets.

    Preventative maintenance

    • Configure service agreements for your customers that will automatically generate recurring work orders to ensure equipment is properly maintained before issues occur.

    Inventory management

    • Inventory management system
    • Warehouse

    Customer billing

    • Work Order invoices and customer billing.

    Mobile app

    The mobile app gives field techs quick and easy access to everything they need to execute a work order, including schedule information, customer contact information, turn by directions, and more.

     

    Project Service

    Introduction

    • Estimate, quote, and contract work
    • Plan and assign resources
    • Enable team collaboration
    • Capture time, expense, and progress data for real-time insights and accurate invoicing

    Project-based contracts

    Project-based contracts relate quotes and orders to project plans, financial estimates, labor pricing, and billing arrangements, like time and materials or fixed price. The contract highlights key metrics, including profitability and feasibility.

    Project planning

    Visual project planning and estimation includes predecessors, automatic task scheduling, and views of sales and cost information for time and expenses. You can use the resulting plan in quotes and project contracts.

    Resource management

    Resource information includes the skills and proficiencies of your workforce. You can view and filter resources based on skills and availability, so you can assign the right people to the right projects. You can also track resource utilization and forecasting metrics.

    Time, expenses, and collaboration

    Team members can use the web or mobile apps to record time and expenses for multiple projects. Managers can easily approve new entries while understanding the financial implications of the newly-approved items. All team members can collaborate with an Office 365 workspace created for their project.

    Project billing

    Project invoices reflect the terms of the contract and the approved work and expenses. The financial impact of project work, including costs, unbilled revenue, and invoices, are recorded for use in analytics and integration into financial systems.

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    Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. keen Technologies also verifies their technical background and expertise.

    We record each LIVE class session you undergo through and we will share the recordings of each session/class.

    If you have any queries you can contact our 24/7 dedicated support to raise a ticket. We provide you email support and solution to your queries. If the query is not resolved by email we can arrange for a one-on-one session with our trainers.

    You will work on real world projects wherein you can apply your knowledge and skills that you acquired through our training. We have multiple projects that thoroughly test your skills and knowledge of various aspect and components making you perfectly industry-ready.

    Our Trainers will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

    If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

    The Training itself is Real-time Project Oriented.

    Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

    There are some Group discounts available if the participants are more than 2.

    As we are one of the leading providers of Online training, We have customers from USA, UK, Canada, Australia, India and other parts of the world.

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    This web site or keentechnologies.com team is not associated with SAP AG or any other product. We are providing this service absolutely for Education and Training purpose only. We charge for the support services only, not for the actual SAP System access. Keen Technologies does not provide official SAP training courses or certifications and does not provide any access to SAP software. SAP and its product names, including HANA, S/4HANA, HYBRIS, and LEONARDO are trademarks or registered trademarks of SAP in Germany and other countries.

    Keen Technologies does not provide official SAP training courses or certifications and does not provide any access to SAP software. SAP and its product names, including HANA, S/4HANA, HYBRIS, and LEONARDO are trademarks or registered trademarks of SAP in Germany and other countries.

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