ISO IEC 20000 Lead Auditor Online Training

ISO IEC 20000 Lead Auditor Online Training

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    Introduction
    ISO/IEC 20000 Lead Auditor training and know-how to perform master audit techniques and being capable of managing an audit program, customers, audit team, and disputes resolution. This technology permits you to broaden the vital information to carry out a Service Management System (SMS) audit using extensively identified audit principles, processes, and techniques.

    Course Content

    1. Normative, regulatory and legal framework related to IT Service
    2. Fundamental principles of IT Service
    3. ISO 20000 certification process
    4.IT Service Management System (SMS)
    5. Detailed presentation of the clauses 4 to 10 of ISO 20000-1
    6. Fundamental audit concepts and principles
    7. Audit approach based on evidence and on risk
    8. Preparation of an ISO 20000 certification audit
    9. SMS documentation audit
    10. Conducting an opening meeting
    11. Communication during the audit
    12. Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
    13. Audit test plans
    14. Formulation of audit findings
    15. Documenting nonconformities
    16. Audit documentation
    17. Quality review
    18. Conducting a closing meeting and conclusion of an ISO 20000 audit
    19. Evaluation of corrective action plans
    20. ISO 20000 Surveillance audit
    21. ISO 20000 internal audit management program

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    PRIVATE COURSE
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    • 3 weeks, 3 days
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