Introduction
The unique modules of an SMS, including SMS policy, procedures, overall performance measurements, management commitment, internal audit, management overview, and persistent improvement. ISO/IEC 20000Foundation training and find essential components needed to manage and implement SMS software specified.

Course Content

1. Introduction to the ISO 20000 family of standards
2. Introduction to management systems and the process approach
3. Fundamental principles in IT Service Management
4. General requirements presentation of ISO/IEC 20000-1:2005 clauses
5. Implementation phases of the ISO/IEC 20000:2005 framework
6. Continual improvement of IT management
7. Conducting an ISO/IEC 20000-1:2005 certification audit
8. Planning and implementing change management
9. Supplier management
10.Relationship management
11.Problem management
12. Release management