The Leader In IT Training & Project Support Solutions

SAP C4C ONLINE TRAINING

 

SAP C4C ONLINE TRAINING COURSE CONTENT:

1. Introduction

  • Introduction of SAP C4C
  • System Landscape
  • Tenant Landscape
  • SAP Cloud architecture and Strategy
  • SAP HYBRIS cloud for customer – pricing/Partner
  • Sales / Pre-Sales

2. SAP Hybris Cloud for Customer Project Implementation C4C10

  • Introduction to SAP Hybris Cloud for Customer
  • Working with SAP Hybris Cloud for Customer
  • Accounts and Contract Management
  • Product and Price Lists
  • Organization Structure
  • Territory Management
  • User and Business Role Management
  • Data Migration
  • Integration
  • Notification and Workflow
  • Personalization and Extensibility
  • Analytics Framework
  • Mobile
  • Solution Walkthrough and Test Plans
  • Preparing for Go-Live

3. SAP Hybris Cloud for Sales C4C12

  • Introduction to SAP Hybris Cloud for Sales/Marketing
  • Target Group
  • Campaigns
  • Lead Scores
  • Content (Email templates)
  • Marketing funds
  • Lead Management
  • Partner determination procedure
  • Status Management
  • Date / Text management
  • Opportunity Management
  • Quotation Management
  • Order Management
  • Activity Management
  • Visit Planning and Execution
  • Partner Channel Management
  • Sales Planning and Forecasting
  • Pricing
  • Account 360 & Sales Intelligence
  • Influencer Map

4. SAP Hybris Cloud for Service C4C14

  • Introduction to SAP Hybris Cloud for Service
  • Communication Channels
  • Service Levels, Categories & Work Distribution
  • Knowledge Base
  • Registered Products & Installed base
  • Warranty Management
  • Maintenance Plan
  • Resource Scheduling and Time Recording
  • Contracts
  • Templates & Reporting
  • Visit Scheduler
  • Case Management
  • ERP Integration
  • SAP Hybris Cloud for Service – Hybris Commerce Integration

5. Interaction center/Customer service

  • ERMS
  • CTI
  • CHAT
  • SMS
  • Gmail integration
  • Groupware Integration
  • Social Media Messages

6. SAP Hybris Cloud for Customer – Integration C4C50

  • Integration Overview
  • Introduction to SAP Hybris Cloud for Customer Integration
  • Integrating SAP Cloud for Customer with SAP ERP using SAP Process Integration (SAP PI)
  • C4C integration with ERP using SAP HANA Cloud Integration
  • Configure Integration in Cloud Solution
  • Communication set Up
  • Communication Arrangement
  • Maintain ERP Number Ranges
  • Perform Code List Mapping
  • Create ID Mapping
  • ID Mapping using the Microsoft Excel Template
  • Data Load Phase: Perform Initial Data Load
  • Data Load Phase: Perform Delta Load
  • Monitor Phase: Monitor Message Flow Across Systems

7. Integration Process of Sales & Service

  • Account 360 Overview
  • Integration Opportunity Follow Up Document in ERP
  • Opportunity with Customer Quote Processing in ERP
  • Opportunity with Sales Order Processing in ERP
  • Creation of Sales Quote Follow Up Document in ERP
  • Creation of Ticket Follow Up Document in SAP ERP
  • External Pricing Produces Real Time Price Request

Course Reviews

No Reviews found for this course.

Drop us a query

Looking for a training for

 Myself My team/organization

captcha

 I agree to be contacted over email

top
Copyright © 2015 KEEN IT TECHNOLOGIES Pvt.Ltd, ALL RIGHTS RESERVED  |   PRIVACY POLICY   |   TERMS OF USE   |   REFUND AND RESCHEDULE POLICIES   |   SITEMAP  
Keen IT is not an affiliate of SAP AG or other products.